ORDERS + SHIPPING

Kages Orders & Shipping FAQ

What payment methods do you accept?

We accept the following payments: Visa, MasterCard, American Express, Discover, Shopify Pay, Apple Pay, Google Pay, and PayPal. All prices are in US Dollars. 

 

Do you accept returns?

At this time, we do not accept returns. Please make sure you review all product descriptions before placing your order, as all sales are final. If you experience a problem with your shipment or an issue with your order, you can email images to Kages™ within 3 days of receiving your items. If anything is defective, we will make it right. Satisfaction is of utmost importance to us. Please review the full terms of use and purchase policy, here.


What are the shipping and processing fees?

We’re proud to offer FREE shipping via UPS, FedEx and USPS within the Continental United States. Shipping to Alaska, Hawaii, and the rest of the globe is calculated by weight and box dimensions. International customers will be responsible for customs and duties upon arrival.


Invalid or incorrect addresses entered by the customer will result in additional fees to reship the package, should it be returned to us. Please double check your confirmation email for accuracy. As all sales are final; refunds are not issued for undeliverable shipments, refused shipments, or cancellations. Please verify you have the correct items selected and have entered the correct shipping address before completing your order.


Can I pick up my order?

Local pickups are not available at this time. We do offer free shipping within the Continental United States.


Do you ship outside the US?

YES! We are so excited about this option! We now ship to the following countries and we’re hoping to expand in the near future. If you don’t see your country on the list please contact us with what items your interested in and your location and we can work on a shipping quote for you.

  • Australia
  • Canada
  • France
  • Germany
  • Ireland
  • United Kingdom

When will my order ship?

We’re proud to offer the FASTEST ship times in the industry; our orders ship out in 5-10 business days...but we have been known to ship out same day a time or two. We like to under promise and over deliver. You can check the status of your order at any time by logging into your account here. Customers will be notified of their order status and tracking number via email. Please note; sometimes it takes 24 hours to update online.


Can I cancel or change my order?

We do our best to ship orders in a timely manner. Should you need to change your order, please email us ASAP via our contact us page and be sure to include your order number. This is something we cannot guarantee, but we will do our best to assist you. Please note that any changed orders will incur a 10% admin fee to cover any processing fees associated with this. Please refer to our refund policy, found HERE prior to purchasing.