Customer Support

Troubleshooting & Assembly Instructions

What tools do I need to put my Kage together?

When your enclosure arrives you'll want to have the following items handy: 
  • Phillips screwdriver, a cordless drill works best but a screwdriver will work fine as well. 
  • Aquarium safe 100% silicone sealant (this is optional if you want to seal the seams of the enclosure for added protection). >>Silicone Here<<

Assembly Instructions 

Smaller than
8x4x4

Enclosures sized

8x4x4

10x4x4 and Larger
10x4x4

Stacking
Kit

Assemble
Hides

Assemble
Cabinets

Assemble
Stands

Installing Light Fixtures 

All enclosures come ready to have lights added which can be sourced from your favorite lighting supplier. Please note enclosures do not come standard with lights of any kind. Light fixtures can be installed anywhere on the top for added customization using wood screws from your local hardware store. We recommend installing all lights before completing the assembly as it's easiest to do with the top of the enclosure laying on a flat surface with the inside facing up. 
Gather Supplies
  • Enclosure top
  • Light fixture
  • Screws x4
  • Philips screwdriver
Secure Fixture

To inside of enclosure top with screws.
Repeat

Repeat 3 more times to complete all 4 screw holes.

Installing a T5 UVB Fixture & Arcadia JungleDawn LED Bar

Our enclosures come ready to add T5 UVB fixtures and/or an Arcadia JungleDawn LED Bar with a couple of screws. When you purchase these items directly from us, we include all of the necessary mounting hardware. When you purchase from other retailers they come with the brackets, you'll need to supply your own screws. We recommend installing all lights and radiant heat panels before completing the assembly as it's easiest to do with the top of the enclosure laying on a flat surface with the inside facing up. 
Gather Supplies
  • Enclosure top
  • Mounting Clips x2
  • Screws x2
  • Philips screwdriver
Screw the Clip

Screw the mounting clip to the inside of enclosure top with the screws.
Secure Fixture

Secure the light fixture into the prepared clips.

Customer Support

Troubleshooting

My hot side is too cold and my cool side is too warm, what can I do? 

My first question is, how are you measuring your temperatures? You should be measuring the basking area surface temperature, the ground temperature on the cool side as well as the air temperature on both sides. This will help give you a better idea of what needs to be adjusted. 

There are a couple of options: 

  • Raise your basking height and decrease your basking bulb. 
  • The other option is to increase the basking bulb wattage and add a fan to the vents on the hot side to increase air movement. >>FANS HERE<<
How do I care for my Reptile Kages enclosure?

Here are some general suggestions for caring for your enclosure: These are all handcrafted products and wear over time is to be expected. It is important that you take care of your enclosure. 

General Kage Care: 

  • Don't stack things on your enclosure; they are not designed to be used as a shelf/table. 
  • Clean with a mild reptile safe soap & lukewarm water, use a soft cloth and rinse well with clean water.
  • We use diluted F-10 or a water/vinegar mix to clean our personal enclosures.
  • Rinse the cloth or sponge and change water often when cleaning. 
  • Do not use razor blades, scrapers, squeegees or brushes.
  • Do not use: Lysol, Pinesol, Formula 409, ammonia, or Windex.

Don't hesitate to reach out with any questions! We're here to help! 
Return/Refund & Shipping Policy

Due to the nature of our items all sales are final; We do not offer refunds, returns or exchanges for any items, for any reason. Please carefully review the product description and photos and please ask any questions before purchasing.
Damaged/Missing Claims Procedures
  • Pallet shipments containing obvious damage should be rejected or you must sign the BOL/shipping receipt as damaged.
  • CONCEALED DAMAGE MUST BE REPORTED TO REPTILE KAGES WITHIN 5 CALENDAR DAYS OF RECEIPT
  • If you are accepting less than the total quantity ordered, you must sign for the number of packages you are receiving ONLY.
  • Please retain all tracking numbers, part numbers/quantities to report the damage.
  • Please email photos of the damaged item/s and box/packaging to customerservice@reptilekages.com 
  • Please also email a copy of delivery receipt (if applicable).
  • Reptile Kages will initiate all damage claims with the carrier directly. Settlement of damages/shortages will be determined on an individual basis at the time of notification. Reptile Kages is unable to claim shipments that were not shipped on our shipping account.
  • Credit or replacement at no charge of the damaged item must be approved by Reptile Kages.
  • Please DO NOT return your damaged item to Reptile Kages.
  • Concealed/damaged material must be stored in its original packaging for up to ten business days of notification to Reptile Kages in case of carrier inspection.