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CUSTOMER SUPPORT + TROUBLESHOOTING | KAGES
KAGES CUSTOMER SUPPORT
My order arrived damaged, what should I do?
Keep all of your packaging and items, take photos of the package from the outside as well as photos of the product in the box, and the damage on the pieces themselves. Email those to hello@reptilekages.com with a list of replacement parts required. We will manage the claim with the carrier and ship replacement pieces once the claim is approved.
When your enclosure arrives you'll want to have the following items handy:
- Phillips screwdriver, a cordless drill works best but a screwdriver will work fine as well.
- Aquarium safe 100% silicone sealant (this is optional if you want to seal the seams of the enclosure for added protection). >>Silicone Here<<
Assembly Instructions
Click the enclosure size you purchased for instructions:
30x16x16, 36x24x18, or 3x2x2
4x2x2, 5x2x2, 6x2x2, 7x2x2, 8x2x2, 4x2x3, 5x3x3, 6x3x3, 7x3x3, 8x3x3
4x2x2 with Swing Open Doors
8x4x4
Stacking Kit
Installing Light Fixtures
All enclosures come ready to have lights added which can be sourced from your favorite lighting supplier. Please note enclosures do not come standard with lights of any kind. Light fixtures can be installed anywhere on the top for added customization using wood screws from your local hardware store. We recommend installing all lights before completing the assembly as it's easiest to do with the top of the enclosure laying on a flat surface with the inside facing up.
Installing a T5 UVB Fixture & Arcadia JungleDawn LED Bar
Our enclosures come ready to add T5 UVB fixtures and/or an Arcadia JungleDawn LED Bar with a couple of screws. When you purchase these items directly from us, we include all of the necessary mounting hardware. When you purchase from other retailers they come with the brackets, you'll need to supply your own screws. We recommend installing all lights and radiant heat panels before completing the assembly as it's easiest to do with the top of the enclosure laying on a flat surface with the inside facing up.
KAGES TROUBLESHOOTING
My hot side is too cold and my cool side is too warm, what can I do?
My first question is, how are you measuring your temperatures? You should be measuring the basking area surface temperature, the ground temperature on the cool side as well as the air temperature on both sides. This will help give you a better idea of what needs to be adjusted.
There are a couple of options:
- Raise your basking height and decrease your basking bulb.
- The other option is to increase the basking bulb wattage and add a fan to the vents on the hot side to increase air movement. >>FANS HERE<<
How do I care for my Reptile Kages enclosure?
Here are some general suggestions for caring for your enclosure: These are all handcrafted products and wear over time is to be expected. It is important that you take care of your enclosure.
General Kage Care:
- Don't stack things on your enclosure; they are not designed to be used as a shelf/table.
- Clean with a mild reptile safe soap & lukewarm water, use a soft cloth and rinse well with clean water.
- We use diluted F-10 or a water/vinegar mix to clean our personal enclosures.
- Rinse the cloth or sponge and change water often when cleaning.
- Do not use razor blades, scrapers, squeegees or brushes.
- Do not use: Lysol, Pinesol, Formula 409, ammonia, or Windex.
Don't hesitate to reach out with any questions! We're here to help!
