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At the moment, we have temporarily suspended custom builds, offering only the sizes and options listed on our website. To get quick answers to your questions, please check our FAQ page before reaching out.
You can also checkout our customer support page for order specific questions and assembly instructions: Customer Support
To help us serve you better, kindly include your reptile species and its approximate size in your message.
To ensure a prompt response, please avoid sending multiple messages through different platforms. Choosing one form of communication (email, Facebook, Instagram, etc.) is preferred, as switching between platforms delays our response time. We do our best to be prompt with every customer but please excuse slower responses on weekends.
We value each and every one of our customers and strive to provide the best customer service experience possible. Thank you for your understanding and cooperation.