KAGES UPDATES

CURRENT ENCLOSURE LEAD TIME

Updated: JANUARY, 2025

Accessories and apparel are shipping same or next business day.

The following enclosure sizes (with customizations) are shipping within 5 Days of ordering:

• 4x2x2 (both 4" and 7" substrate board) 
• 5x2x2 (both 4" and 7" substrate board) 
• 6x2x2

All other enclosure sizes (with customizations) are shipping within 10 Days of ordering.

Custom Enclosures Quote orders are shipping within 3 - 4 weeks of shipping.

We appreciate everyone's support of Kages and our small business! 

RETURN & REFUND POLICY

Due to the nature of our items all sales are final; we do not offer refunds, returns or exchanges for any items for any reason. Please review the item description, photos and ask any questions before purchasing as all sales are final. 

Since each enclosure is handmade there may be slight variations or imperfections, however these have no effect on the functionality of the item. 

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.

If you experienced an issue with your order, and you've purchased Route protection with your order, please file a claim with Route’s team here.

If you did not protect your order with Route and items arrive damaged we will work with you to make things right. We require an EMAIL with photos, your order number and a description of the issue. We do not accept messages via Facebook, Instagram or other platforms for issues. ALL order issues must be sent via EMAIL within 4 days of receiving the enclosure.