Why can't I use a ceramic heat emitter in my enclosure?

We don’t recommend ceramic heat emitters because they’re not safe for the animal, they can easily overheat and cause injury to your reptile. Some safer options would be radiant heat panels, basking bulbs or heat projector bulbs. We use Arcadia heat projector bulbs in some of our enclosures and MegaRay bulbs in others, both options work great and you'll have to find the safe option that works best for you. Our enclosures also insulate very well so you’ll need a much lower wattage bulb than you would in a glass tank. We always recommend using a high quality thermostat to regulate and monitor your temperatures and checking them with an infrared temp gun as well to ensure the proper temps. We also recommend checking over your enclosure and all heating and light sources weekly to ensure they're all in good condition.  

Can you drill a hole of my misting system?

Since each misting system is a little different and each person would like it placed in a different location, we don't drill holes for them. One of our favorite things about our PVC enclosures is the ease of customization, the material is great to work with so you can make modifications to make it your own. With a household drill and drill bit you can drill any necessary holes for your mister in the exact location of your choosing.

Do you sell, install, or include radiant heat panels?

At this time we don't sell, install, or include radiant heat panels. They do however work great in our enclosures and easily install with a couple of screws to secure one to the ceiling of your enclosure. 

Are the enclosures stackable?

Some cages are stackable, we recommend using your discretion and common sense when it comes to stacking. We do not recommend stacking bio-active enclosures. 

Enclosures 4'x2'x2' and smaller can be stacked. We recommend using strong shelves such as pallet racking to stack larger enclosures. 

Learn More About Stacking Here

What lighting options are available and how do I know which is best for me? 

Because everyone’s lighting needs are different, we created our cages with a variety of lighting options to easily customize the perfect enclosure for your needs.  


Light Fixtures: Due to supply chain issues we do not have light fixtures in stock, so that option is not available during the customization process. You can add light fixtures sources elsewhere using wood screws. With ceramic light fixtures inside your enclosure you can create the perfect temps and select how many fixtures you would like. These fixtures can accommodate up to a 250 watt basking or heat bulb or you can use LED bulbs if you just want to brighten up the enclosure without creating more heat. While the fixture can accommodate up to a 250 watt bulb you will not need nor do we recommend a bulb of that wattage, the enclosures insulate very well so you'll need a much lower watt bulb than in other enclosures. We use Arcadia Pro Ceramic Lamp Holder & Bracket in our enclosures. These may ship separate and require installation in the enclosure. Always use a high quality thermostat to monitor and regulate your temperatures. 

Screens: 9” square screens are available for our cages and allow you to place a dome light on top to provide heat and lighting while keeping your reptile protected and away from the light source.

Belly Heat: A belly heat groove is a 11"x11” recess on the underside of the enclosure. This allows you to place a thermostat probe & heat mat underneath your reptile cage. This pairs nicely with our LED lighting and is great for snakes. Heat mats can be found here.


*Please note: the options above do not provide UVB, if your reptile requires UVB you’ll need to purchase a UVB bulb & fixture separately and install it yourself. You can also use a MegaRay bulb which provides both heat & UVB together. This can be used in our light fixtures and works great. We unfortunately don’t carry MegaRay products at this time but they can be found on Amazon. You can also use a T5 fixture and UVB bulb as pictured below. 

Do the enclosures come assembled? If not, how difficult are they to assemble?

Our cages ship flat packed, to help save money on shipping fees and to prevent damage in the shipping process.  We designed our enclosures to be easily assembled. A phillips screwdriver is all that’s needed for assembly. 

Check out this awesome assembly video from BioDude!

Do you offer any other colors like white, tan, or grey? 

Yes! We now have both White and Black enclosures!

My enclosure arrived and has a plastic like smell....is this normal? 

Yes, totally normal. Just like that new car smell your new enclosure will have an odor for a few days. We suggest getting it all setup and cleaned and allowing it to air out for a few days before moving your animal in. We use all safe and non-toxic materials to create each enclosure. 

How does the size compare to a 40-gallon breeder tank?

A standard 40-gallon breeder tank is 36”x18”x16”.  Kages 48”x24”x24” is equivalent to approximately 110-gallons.  This would make the Kages enclosure almost three times larger by volume. 

Is the reptile enclosure sealed?

We use a non-porous PVC that’s moisture resistant. We recommend purchasing reptile safe silicone so you can seal the seams. Silicone is optional however we recommended it for use with bio-active setups and snakes. Moisture from general use and a bio-active setup will not cause issues with the enclosure. However it is not waterproof like an aquarium meaning it will not hold water.

You can purchase silicone at your local hardware store or on Amazon here

Can I place loose substrate in the cage?

Absolutely! We have designed our reptile enclosures to allow for adequate substrate. Our smaller enclosures have a 3” substrate board, our 2 series enclosures have a 4" substrate board, our 3 series enclosures have an 11" substrate board and our 4 series enclosures have a 16” substrate board allowing room to place the perfect amount of substrate for your reptile.   

Can I use this as a bio-active enclosure?

YES! We have several of our personal enclosures setup bio-active and LOVE it! Our enclosures do not require any special litter guards or plastic liners to be used bioactive. Kages enclosures all come bioactive ready!

Can I attach a hammock to the enclosure?

Yes, you can attach hammocks, and shelves, to your cage either by screwing them into the wall directly or by using 3M Command Hooks.

How do I care for my Reptile Kages enclosure? 

How do I care for my Reptile Kages enclosure? 

Here are some general suggestions for caring for your enclosure: These are all handcrafted products and wear over time is to be expected. It is important that you take care of your enclosure. 

General Kage Care: 

  • Don't stack things on your enclosure; they are not designed to be used as a shelf/table. 
  • Clean with a mild reptile safe soap & lukewarm water, use a soft cloth and rinse well with clean water.
  • We use diluted F-10 or a water/vinegar mix to clean our personal enclosures.
  • Rinse the cloth or sponge and change water often when cleaning. 
  • Do not use razor blades, scrapers, squeegees or brushes.
  • Do not use: Lysol, Pinesol, Formula 409, ammonia, or Windex.


Polycarbonate Care: 

  • Clean with a mild reptile safe soap & lukewarm water, use a soft cloth and rinse well with clean water.
  • Rinse the cloth or sponge and change water often when cleaning. 
  • Never use a dry cloth, or your hand to wipe clean. Always use a clean wet or damp cloth.
  • Do not use razor blades, scrapers, squeegees or brushes.
  • Do not use: Lysol, Pinesol, Formula 409, ammonia, or Windex.


Do you accept returns?

At this time, we do not accept returns. Please make sure you review all product descriptions before placing your order, as all sales are final. If you experience a problem with your shipment or an issue with your order, you can email images to Kages™ within 3 days of receiving your items. If anything is defective, we will make it right. Satisfaction is of utmost importance to us. Please review the full terms of use and purchase policy, here.

 What payment methods do you accept?

We accept the following payments: Visa, MasterCard, American Express, Discover, Shop Pay, PayPal, Apple Pay, and Google Pay. All prices are in US Dollars. 

Do you offer payment plans?

Yes, we're proud to offer buy now, pay later with ShopPay. You can apply from the product page or at checkout. Learn more about ShopPay here!

What are the shipping and processing fees? 

We’re proud to offer FREE shipping within the Continental United States. 

Invalid or incorrect addresses entered by the customer will result in additional fees to reship the package, should it be returned to us. Please double check your confirmation email for accuracy. As all sales are final; refunds are not issued for undeliverable shipments, refused shipments, or cancellations. Please verify you have the correct items selected and have entered the correct shipping address before completing your order. 


Can I pick up my order? 

Local pickups are not available at this time. We do offer free shipping within the Continental United States.

Do you ship outside the US? 

At this time we only offer shipping to the Lower 48 United States.

When will my order ship? 

Customers will be notified of their order status and tracking number via email. Please note; sometimes it takes 24 hours to update online. Please check the current lead times on our home page before ordering.

Can I cancel or change my order? 

We do our best to ship orders in a timely manner. Should you need to change your order, please email us ASAP via our contact us page and be sure to include your order number. This is something we cannot guarantee, but we will do our best to assist you. Please note that any changed, or cancelled, orders will incur a 20% admin fee to cover any processing fees associated with this. Please refer to our refund policy, found HERE prior to purchasing.

I reached out to you on social media, why haven’t I heard back?

We work very hard to respond to every single email and comment/question on social media. If you reached out to us via social media and have not received a response please contact us via our contact us page. Our email is the BEST way to make sure your question does not get overlooked. With all the posts on social media it is very easy to get overlooked so please don’t hesitate to reach out to us via our contact us page.

Sometimes emails end up in our “junk” mail. If this happens we apologize for the delay, thank you for your patience, and ask that you reach back out to us if you have not received an email response within 72 hrs.

Do you have an affiliate program? 

We do! Please reach out to us to talk more about a partnership.

I’m unable to log into my account. Can you help me?

Of course!Email us and we’ll get you taken care of. 

Do you offer any discounts or promos?

We strive to offer high quality products, great customer service, and competitive pricing everyday. We believe in offering great prices 365 days a year without running sales all the time. With that being said we do run a couple sales a year and the best way to stay up to date with any special we’re running or new product release is to subscribe to our newsletter, which you can do at the bottom of the page, or follow us on Facebook or Instagram.

We are also proud to offer discounts to our military, first responders and teachers customers. Verification to access discount will be needed at checkout.

Do you offer bulk discounts?

Every situation is different. Reach out to us if you wish to order more than 10 enclosures and we can work with you to get your reptiles in an awesome new home! Contact us HERE!

Can I sell Reptile Kages™ enclosures in my store? Can I buy wholesale?

We're always looking for retail partners! Please contact us at hello@reptilekages.com

What happens if my order arrived damaged or not at all?

We have partnered with Route to protect against lost, damaged and or stolen shipments. To protect your order against loss or theft, add Route Protect at checkout.

You can file a claim with Route here.

If you did not purchase Route at checkout, please contact customer service within 4 days of receiving your enclosure for assistance. You will need to provide pictures of each piece of the enclosure and box.

What is Route Protection?

Route Protect is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Route Protect can be added during checkout.

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download Here

Please Note: Once Route’s services have been utilized and the package(s) have been successfully delivered, this insurance is not eligible for a refund.

When should I file a Route claim?

Marked As Delivered (Stolen)

  • Claims will be reviewed no earlier than 5 calendar days and no later than 30 calendar days from when it was marked delivered. 
  • Please note, some order issues may require a police report to be filed.

Stuck In Transit (Lost)

  • For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.


  • Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 30 calendar days from when it was marked delivered.

All of Route’s policies are listed here

How Do I File a Route Claim for my Lost, Damaged, or Stolen Order?

If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.

You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.

Haven’t downloaded the app yet? Download here

What are Route’s Terms and Conditions? 

Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/

Is Route a Licensed Insurance Company?

Yes, Route is a licensed insurance company with SEG Insurance Ltd. as its partner.