FAQ

Why can't I use a ceramic heat emitter in my enclosure?

We don’t recommend ceramic heat emitters because they’re not safe for the animal, they can easily overheat and cause injury to your reptile. Some safer options would be radiant heat panels, basking bulbs or heat projector bulbs. We use Arcadia heat projector bulbs in some of our enclosures and MegaRay bulbs in others, both options work great and you'll have to find the safe option that works best for you. Our enclosures also insulate very well so you’ll need a much lower wattage bulb than you would in a glass tank. We always recommend using a high quality thermostat to regulate and monitor your temperatures and checking them with an infrared temp gun as well to ensure the proper temps. We also recommend checking over your enclosure and all heating and light sources weekly to ensure they're all in good condition.  

Can you drill a hole of my misting system?

Since each misting system is a little different and each person would like it placed in a different location, we don't drill holes for them. One of our favorite things about our PVC enclosures is the ease of customization, the material is great to work with so you can make modifications to make it your own. With a household drill and drill bit you can drill any necessary holes for your mister in the exact location of your choosing.

Do you sell, install, or include radiant heat panels?

At this time we don't sell, install, or include radiant heat panels. They do however work great in our enclosures and easily install with a couple of screws to secure one to the ceiling of your enclosure. 

Are the enclosures stackable?

Some cages are stackable, but you would need a stacking kit between the two units to allow the enclosures to properly ventilate. We do not recommend stacking bio-active enclosures. 

We have designed and created our stacking kits to allow you to stack your cages while allowing proper lighting and ventilation, and perfectly blend into your enclosure.  

Enclosures 4'x2'x2' and smaller can be stacked. We recommend using strong shelves such as pallet racking to stack larger enclosures. 


When I’m ordering light fixtures, why can’t I select the placement?

To allow for maximum customization; the light fixtures come with screws that allow you to place them anywhere on the top of the enclosure. 

What lighting options are available and how do I know which is best for me?

Because everyone’s lighting needs are different, we created our cages with a variety of lighting options to easily customize the perfect enclosure for your needs.  

Light Fixtures: With ceramic light fixtures inside your enclosure you can create the perfect temps and select how many fixtures you would like. These fixtures can accommodate up to a 250 watt basking or heat bulb or you can use LED bulbs if you just want to brighten up the enclosure without creating more heat. While the fixture can accommodate up to a 250 watt bulb you will not need nor do we recommend a bulb of that wattage, the enclosures insulate very well so you'll need a much lower watt bulb than in other enclosures. We use Arcadia Pro Ceramic Lamp Holder & Bracket in our enclosures. These may ship separate and require installation in the enclosure. Always use a high quality thermostat to monitor and regulate your temperatures. 

Kages Custom Reptile Enclosure Ceramic Light
Kages Custom Reptile Enclosure Ceramic Light

Screens: 9” square screens are available for our cages and allow you to place a dome light on top to provide heat and lighting while keeping your reptile protected and away from the light source.

kages custom reptile enclosure with screen top

Belly Heat: A belly heat groove is a 10”x10” recess on the underside of the enclosure. This allows you to place a thermostat probe & heat mat underneath your reptile cage. This pairs nicely with our LED lighting and is great for snakes. Heat mats can be found here.

reptilekages.com custom pvc enclosure with belly heat recess

 

 

*Please note: the options above do not provide UVB, if your reptile requires UVB you’ll need to purchase a UVB bulb & fixture separately and install it yourself. You can also use a MegaRay bulb which provides both heat & UVB together. This can be used in our light fixtures and works great. We unfortunately don’t carry MegaRay products at this time but they can be found on Amazon. You can also use a T5 fixture and UVB bulb as pictured below. 

22" T5 Fixture: Our T5 fixtures come unmounted without a UVB bulb, we have T5 fixtures and Arcadia UVB bulbs available in our store. We include mounting clips, screws, and instructions to secure the fixture to your enclosure. These easily mount to the ceiling of the enclosure with the 2 screws & mounting brackets provided. 

reptilekages custom reptile enclosure t5 uvb fixture


Do the enclosures come assembled? If not, how difficult are they to assemble?

Our cages ship flat packed, to help save money on shipping fees and to prevent damage in the shipping process.  We designed our enclosures to be easily assembled. A phillips screwdriver is all that’s needed for assembly.  In addition to written directions, an assembly instruction video will be available on our website.

Do you offer any other colors like white, tan, or grey? 

At this time black is the only color PVC option we have available. 

My enclosure arrived and has a plastic like smell....is this normal? 

Yes, totally normal. Just like that new car smell your new enclosure will have an odor for a few days. We suggest getting it all setup and cleaned and allowing it to air out for a few days before moving your animal in. We use all safe and non-toxic materials to create each enclosure. 

How does the size compare to a 40-gallon breeder tank?

A standard 40-gallon breeder tank is 36”x18”x16”.  Kages 48”x24”x24” is equivalent to approximately 110-gallons.  This would make the Kages enclosure almost three times larger by volume.


Is the reptile enclosure sealed?

We use a non-porous PVC that’s moisture resistant. We recommend purchasing reptile safe silicone so you can seal the seams. Silicone is optional however we recommended it for use with bio-active setups and snakes. Moisture from general use and a bio-active setup will not cause issues with the enclosure. However it is not waterproof like an aquarium meaning it will not hold water.

You can purchase silicone at your local hardware store or on Amazon here


Can I place loose substrate in the cage?

Absolutely! We have designed our reptile enclosures to allow for adequate substrate. Our smaller enclosures have a 3” substrate board, our 2 series enclosures have a 4" substrate board, our 3 series enclosures have an 11" substrate board and our 4 series enclosures have a 16” substrate board allowing room to place the perfect amount of substrate for your reptile.   


Can I use this as a bio-active enclosure?

YES! We have several of our personal enclosures setup bio-active and LOVE it! Our enclosures do not require any special litter guards or plastic liners to be used bioactive. Kages enclosures all come bioactive ready! Are favorite bio-active products are from The Bio Dude.  

 

Can I attach a hammock to the enclosure?

Yes, you can attach hammocks, and shelves, to your cage either by screwing them into the wall directly or by using 3M Command Hooks.


Which countries do you ship to?

We ship to the continental United States for free. 


How do I care for my Reptile Kages enclosure?

Here are some general suggestions for caring for your enclosure: These are all handcrafted products and wear over time is to be expected. It is important that you take care of your enclosure.

General Kage Care:

  • Don't stack things on your enclosure; they are not designed to be used as a shelf/table.
  • Clean with a mild reptile safe soap & lukewarm water, use a soft cloth and rinse well with clean water.
  • We use diluted F-10 or a water/vinegar mix to clean our personal enclosures.
  • Rinse the cloth or sponge and change water often when cleaning.
  • Do not use razor blades, scrapers, squeegees or brushes.
  • Do not use: Lysol, Pinesol, Formula 409, ammonia, or Windex.

Polycarbonate Care:

  • Clean with a mild reptile safe soap & lukewarm water, use a soft cloth and rinse well with clean water.
  • Rinse the cloth or sponge and change water often when cleaning.
  • Never use a dry cloth, or your hand to wipe clean. Always use a clean wet or damp cloth.
  • DO NOT SCRUB.
  • Do not use razor blades, scrapers, squeegees or brushes.
  • Do not use: Lysol, Pinesol, Formula 409, ammonia, or Windex.

Do you accept returns?

At this time, we do not accept returns. Please make sure you review all product descriptions before placing your order, as all sales are final. If you experience a problem with your shipment or an issue with your order, you can email images to Kages™ within 3 days of receiving your items. If anything is defective, we will make it right. Satisfaction is of utmost importance to us. Please review the full terms of use and purchase policy, here.


 What payment methods do you accept?

We accept the following payments: Visa, MasterCard, American Express, Discover, Shopify Pay, Apple Pay, Google Pay, and PayPal. All prices are in US Dollars. 


What are the shipping and processing fees? 

We’re proud to offer FREE shipping via UPS, FedEx and USPS within the Continental United States. 

Invalid or incorrect addresses entered by the customer will result in additional fees to reship the package, should it be returned to us. Please double check your confirmation email for accuracy. As all sales are final; refunds are not issued for undeliverable shipments, refused shipments, or cancellations. Please verify you have the correct items selected and have entered the correct shipping address before completing your order. 


Can I pick up my order? 

Local pickups are not available at this time. We do offer free shipping within the Continental United States.


Do you ship outside the US? 

At this time we only offer shipping to the Continental United States.


When will my order ship? 

We’re proud to offer the FASTEST ship times in the industry; our orders ship out in 15 weeks or less. With our 4x2x2 and smaller shipping faster. Customers will be notified of their order status and tracking number via email. Please note; sometimes it takes 24 hours to update online.Please check the current lead times on our home page before ordering.


Can I cancel or change my order? 

We do our best to ship orders in a timely manner. Should you need to change your order, please email us ASAP via our contact us page and be sure to include your order number. This is something we cannot guarantee, but we will do our best to assist you. Please note that any changed orders will incur a 20% admin fee to cover any processing fees associated with this. Please refer to our refund policy, found HERE prior to purchasing.


I reached out to you on social media, why haven’t I heard back?

We work very hard to respond to every single email and comment/question on social media. If you reached out to us via social media and have not received a response please contact us via our contact us page. Our email is the BEST way to make sure your question does not get overlooked. With all the posts on social media it is very easy to get overlooked so please don’t hesitate to reach out to us via our contact us page.

Sometimes emails end up in our “junk” mail. If this happens we apologize for the delay, thank you for your patience, and ask that you reach back out to us if you have not received an email response within 48 hrs.

Do you have an affiliate program? 

We do, however we're not accepting applications for new affiliates at this time. 


Can I find Reptile Kages™ at a retail store near me? 

Yes you can! Currently we have a few select retail stores that carry our products. You can find our enclosures at the following locations:

The Bio Dude Inc.

15502 HWY #3 STE. 213 Webster, TX 77598 

https://www.thebiodude.com/


I’m unable to log into my account. Can you help me?

Of course! Email us and we’ll get you taken care of. 


Do you offer any discounts or promos?

We strive to offer high quality products, great customer service, and competitive pricing everyday. We believe in offering great prices 365 days a year without running sales all the time. With that being said we do run a couple sales a year and the best way to stay up to date with any special we’re running or new product release is to subscribe to our newsletter, which you can do at the bottom of the page, or follow us on Facebook or Instagram.


Do you offer bulk discounts?

Every situation is different. Reach out to us if you wish to order more than 10 enclosures and we can work with you to get your reptiles in an awesome new home! Contact us HERE!


What forms of payments do you accept?

We accept Mastercard, Visa, AMEX, Discover, and more. You can also checkout using PayPal. Please note: PayPal eCheck payments can take 3-6 business days to clear, which will result in a delayed shipment. So please take this into consideration if you need your order in a timely manner. 


Can I sell Reptile Kages™ enclosures in my store? Can I buy wholesale?

We’re not currently accepting applications for additional retail stores.