Refund policy

RETURN POLICY

RETURN POLICY
Because Kages products are for animals and most are custom made we cannot accept returns, ALL SALES AND DEPOSITS ARE FINAL. All deposits and purchases are nonrefundable. Kages can’t offer you a refund or exchange. Please, if you are considering a refund and want to cancel an order placed with Kages but not shipped yet contact us before filing a dispute or claim with your credit card or bank. Enclosures and other products are inspected prior to shipment, but if you have any problems with shipping, or product defects, please email a picture to hello@reptilekages.com and we can address the issue.

REFUND FAQ

Do you accept returns?

At this time, we do not accept returns. Please make sure you review all product descriptions before placing your order, as all sales are final. If you experience a problem with your shipment or an issue with your order, you can email images to Kages™ within 3 days of receiving your items. If anything is defective, we will make it right. Satisfaction is of utmost importance to us. Please review the full terms of use and purchase policy, here.

What are the shipping and processing fees?

We’re proud to offer FREE shipping via UPS, FedEx, USPS and several freight/commercial shipping partners within the Continental United States on all enclosures. Shipping for accessories is calculated by weight and box dimensions. International customers will be responsible for customs and duties upon arrival.

Invalid or incorrect addresses entered by the customer will result in additional fees to reship the package, should it be returned to us. Failure to accept packages upon delivery, will result in additional fees, should it be returned to us. Please double check your confirmation email for accuracy. As all sales are final; refunds are not issued for undeliverable shipments, refused shipments, or cancellations. Please verify you have the correct items selected and have entered the correct shipping address before completing your order.

Do you ship outside the US?

YES! We are so excited about this option! We now ship to Canada!  International customers will be responsible for customs and duties upon arrival. Email us for details.

When will my order ship?

All enclosure sizes offered on the website ship within 10 business days.  Some of our most popular models (422, 422-SV, 522, and 522-SV) ship next business day.  Many others ship within 5 business days.  Custom orders for sizes not currently on the website have a 2-3 week lead time.  Our policy is to send an email to you when the product has shipped. You can check the status of your order at any time by logging into your account here. Customers will be notified of their order status and tracking number via email. Please note; sometimes it takes 24 hours to update online.

Can I cancel or change my order?

Should you need to change your order, please email us ASAP via our contact us page and be sure to include your order number. This is something we cannot guarantee, but we will do our best to assist you. Please note that any changed orders will incur a 20% admin fee to cover any processing fees associated with canceling or changing your order.