Shipping policy

SHIPPING POLICY

Orders are not shipped or delivered on weekends or holidays

Delivery delays due to weather or carrier issue can occasionally occur. Reptile Kages is not responsible for these delays.

Damaged/Missing Claims Procedures:

  • Cartons containing obvious damage should be rejected.
  • CONCEALED DAMAGE MUST BE REPORTED TO REPTILE KAGES WITHIN 5 CALENDAR DAYS OF RECEIPT
  • If you are accepting less than the total quantity, you must sign for the number of packages you are receiving ONLY.
  • Retain all tracking numbers, part numbers/quantities to report the damage.
  • Please send photos of the damaged item/s and box/packaging to customerservice@reptilekages.com 
  • Please include a copy of delivery receipt (if applicable).
  • Reptile Kages will initiate all claims for orders shipped on our accounts. Settlement of damages/shortages will be determined on an individual basis at the time of notification. 
  • Credit or replacement at no charge of the damaged item must be approved by Reptile Kages.
  • DO NOT ATTEMPT TO RETURN ANY ITEMS TO REPTILE KAGES
  • Concealed/damaged material must be stored in its original packaging for up to two weeks of notification to Kages in case of carrier inspection.

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